Come work with the likes of Big Bird, Rick Steves, and Arthur! PBS Fort Wayne is seeking a Membership Operations Manager to join our dynamic and innovative team. Who wouldn’t want to help fulfill the mission of public television by helping our current and potential members have the best experience possible with PBS Fort Wayne.
What Would You Do?
The Membership Operations Manager oversees all aspects of PBS Fort Wayne membership including annual appeals, monthly renewals, frequent outreach via email, mail, phone, and in-person, and regular quarterly pledge drives. This position manages donor information and uses donor software to accurately create, track and analyze PBS Fort Wayne’s annual fundraising efforts. The Membership Operations Manager works with the Development Coordinator to provide exceptional customer service to all viewers of PBS Fort Wayne.
Job Type: Full-time
Pay: From $45,000.00 per year
Who Are We?
PBS Fort Wayne provides high-quality telecommunications services which enhances the quality of life in the communities we serve through educational, informational, cultural, and entertaining programs and services.
What Are The Perks Of Working Here?
Extremely generous health, dental, and vision benefits
Robust Employee Assistance Plan through Parkview
A great deal MTO – (managed time off)
Holidays off + 2 floating holidays
Access to Big Bird and Elmo (well,sorta)
Oversee daily member/non-member inquiries and provide appropriate and timely responses.
Manage and lead development support staff.
Manage monthly and annual donor renewal programs.
Maintain accurate donor records via Allegiance Fundraising software.
Coordinate with Production, Programming, and Corporate Development Managers for special pledge events.
Oversee quarterly on-air pledge drives, including data input and analysis, gift fulfillment, and volunteer recruitment, as necessary.
Assist donors with giving programs, such as sustainers, Explorer Club, and vehicle donations.
Create weekly and annual newsletters and print appeals.
Focus on donor strategies that contribute to the growing base of members and revenue.
Work with Development staff to plan and execute donor events.
Create and implement a multi-channel direct response program that includes acquisition, retention, and upgrade strategies and communications.
What Do You Need To Have To Be Successful?
A minimum of an associate’s degree is required; candidates with Media, education, or non-profit experience will be preferred.
2-3 years successful fundraising experience.
Proven leadership abilities.
Desire and ability to pay meticulous attention to detail.
A strong member/customer outlook and the ability to represent PBS Fort Wayne with the highest degree of professionalism are essential
Knowledge of Microsoft Office, CRM programs
Must possess a valid driver’s license and good driving record
What Skills Should You Possess?
Ability to seize opportunities
Ability to provide professional and appropriate responses during challenging conversations with the public.
Ability to create relationships and influence others
Excellent verbal and written communication skills
Confidence and the ability to be a good team player
Excellent presentation and public speaking skills
Employee assistance program
Health savings account
Paid time off
Schedule: 8 hour shift
PBS Fort Wayne requires all employers and independent contractors to be vaccinated in accordance with the CDC guidelines.
Are you fully vaccinated against COVID-19? If not, an exemption may be required.
Are you willing to submit to drug and background screening?
How many years of Leadership Experience do you have?
Please note that PBS Fort Wayne makes a strong effort to fill job openings by considering the qualifications, background, experience, and employment record of each individual applicant. PBS Fort Wayne is an equal opportunity employer and encourages applications from qualified candidates without regard for race, color, national origin, religion, age, disability, or military status.